7 days to make sure you
love your Zebra
At Zebra, no order is complete until you are fully satisfied. If for any reason you are not convinced that Zebra is the e-bike for you, we will take it back. Just let us know within 7 days. The Zebra team will be in touch to arrange your return and issue you a full refund, no questions asked.
• Returns are accepted within seven (7) days of delivery. To return an e-bike that is not defective or damaged, you must contact Zebra within seven (7) days of your receipt of the e-bike. The e-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use. The Zebra must also be in the same packaging and condition that you received it in and must include all items that were inside the box (charger, keys, hardware, accessories, etc.). You must receive prior authorization by contacting Zebra at email@example.com. Any warranty issues must be resolved prior to processing your return. Returns are not allowed after seven (7) days of the delivery date.
• Accessory and Replacement Parts: Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
• Non-returnable/non-refundable items: Used products, batteries, special orders, sale items, gift cards, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return. Delivery fees are nonrefundable.
• Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes.
• Refunds will be made after the e-bike is received and inspected.
• Please send all approved returns to: Zebra, 3638 W Thomas Rd, Ste 2, Phoenix AZ 85019
• You can always contact us for any return question at firstname.lastname@example.org.
• Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.